Job Description

The 3-2-1 Product Manager is an integral part of the VIAMO team and responsible for ensuring quality on the 3-2-1 Service. (S)he will help with each step of the content creation process, ensuring that key messages follow best practices, and are translated, recorded and pre-tested correctly. (S)he will be the IVR platform expert, building the audio and text trees, updating content, and troubleshooting. (S)he will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to MNO and NGO partners.

Key Responsibilities

• Manage 3-2-1 day-to-day activities.

1. • Test 3-2-1 channels daily to ensure that the codes are working
   • Update the master document containing all 3-2-1 messages
   • Update dynamic content on the service.
   • Documentation and archiving of any changes made to the content of the service
   • Track all other 3-2-1 related statistics, in collaboration with the Country Manager.
   • Issue and analysis of 3-2-1 monthly statistics

• Upload and manage content in the Viamo platform

1. • Master all Viamo mobile functionality for the creation and management of content trees with the 3-2-1 best practices
   • Update sound files as needed
   • Update text (USSD/SMS) as needed
   • Create live dashboard links as requested for sharing with content partners
   • Download data and create reports on usage as requested

• Managing relations with the content production team

1. • Create and organise the content scripts with 3-2-1 best practices to share with the team for translation and recording.
   • Ensure that all received content is of high quality, in the agreed-upon format and delivered on time
   • Once the sound files and text files have been sent back, review and compare the content to ensure consistency, grammatical accuracy, and clarity of the messages.
   • If revisions to the sound file or the text need to be made, send to production team explaining the problem. Repeat as necessary.
   • Update master document containing all 3-2-1 messages across all languages
   • Document and archive any changes made to the content of the service

• Pre-testing of content

1. • Lead the pre-testing of new 3-2-1 content for message quality and comprehension
   • If necessary, identify, train, and supervise researchers for testing of content, according to 3-2-1 testing guidelines
   • Produce summary reports with recommendations for improving the content

• Issuance of statistics and reports related to 3-2-1

1. • Issue and analysis of 3-2-1 monthly statistics
   • Track all other 3-2-1 related statistics, in collaboration with the Product Supervisor
   • Write and send monthly usage reports to MNO partner
   • Write and send monthly usage reports to Content Partners

• Manage the 3-2-1 marketing relations with mobile Network Operator
  • Create 3-2-1 promotion messages with best practices and submit them to MNO for approval
  • Collaborate with the MNO to create a schedule for promotions and ensure that it is followed
  • Record the dates of promotion, messages pushed across the different categories
  • Create BTL reports for MNO and partners

• Other: Malawi project management support
  • Support the Country Manager as needed for Viamo’s work in Malawi
  • Assist with the design, strategy and implementation of projects in Malawi
  • Lead project implementation, supporting translation, recording, testing needs, amongst other project needs
  • Carry out technical deployment of the project on the Viamo platform
  • Monitor and document performance metrics, end user engagement and impact to inform appropriate changes to project approach and overall implementation as needed.

Key Performance Indicators

• Impact, in terms of 3-2-1 Service reach and project outcomes
• Execution of program deliverables Impact: number of unique listeners and engagements

Team and Reporting Structure

• Reports to Country Manager, Malawi

Required

• Minimum bachelor’s degree in a relevant subject (Information Technology, Statistics, Communications)
• Mastery of computers and mobile technology with proficiency in MS Office
• Experience of data collection and analysis.
• Experience with project management life cycle, monitoring and evaluation.
• Fluency in Chichewa and Tumbuka
• Demonstrated ability to multitask, prioritize and coordinate
• Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
• Excellent attention to detail and thoroughness
• Legally authorized to work in Malawi

Desirable

• Previous experience working with a Mobile Network Operator.
• Knowledge of Interactive Voice Response and USSD.
• Previous working experience in content development for mobile.
• Experience with behaviour change communication is desirable.
• Experience with qualitative research is desirable.
• Previous experience working in project management.

Apply now with a CV and a short cover letter