Job Description
The 3-2-1 Product Manager is an integral part of the VIAMO team and responsible for ensuring quality on the 3-2-1 Service. (S)he will help with each step of the content creation process, ensuring that key messages follow best practices, and are translated, recorded and pre-tested correctly. (S)he will be the IVR platform expert, building the audio and text trees, updating content, and troubleshooting. (S)he will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to MNO and NGO partners.
Key Responsibilities
- Manage 3-2-1 day-to-day activities.
- Test 3-2-1 channels daily to ensure that the codes are working
- Update the master document containing all 3-2-1 messages
- Update dynamic content on the service.
- Documentation and archiving of any changes made to the content of the service
- Track all other 3-2-1 related statistics, in collaboration with the Country Manager.
- Issue and analysis of 3-2-1 monthly statistics
- Upload and manage content in the Viamo platform
- Master all Viamo mobile functionality for the creation and management of content trees with the 3-2-1 best practices
- Update sound files as needed
- Update text (USSD/SMS) as needed
- Create live dashboard links as requested for sharing with content partners
- Download data and create reports on usage as requested
- Managing relations with the content production team
- Create and organise the content scripts with 3-2-1 best practices to share with the team for translation and recording.
- Ensure that all received content is of high quality, in the agreed-upon format and delivered on time
- Once the sound files and text files have been sent back, review and compare the content to ensure consistency, grammatical accuracy, and clarity of the messages.
- If revisions to the sound file or the text need to be made, send to production team explaining the problem. Repeat as necessary.
- Update master document containing all 3-2-1 messages across all languages
- Document and archive any changes made to the content of the service
- Lead the pre-testing of new 3-2-1 content for message quality and comprehension
- If necessary, identify, train, and supervise researchers for testing of content, according to 3-2-1 testing guidelines
- Produce summary reports with recommendations for improving the content
- Issuance of statistics and reports related to 3-2-1
- Issue and analysis of 3-2-1 monthly statistics
- Track all other 3-2-1 related statistics, in collaboration with the Product Supervisor
- Write and send monthly usage reports to MNO partner
- Write and send monthly usage reports to Content Partners
- Manage the 3-2-1 marketing relations with mobile Network Operator
- Create 3-2-1 promotion messages with best practices and submit them to MNO for approval
- Collaborate with the MNO to create a schedule for promotions and ensure that it is followed
- Record the dates of promotion, messages pushed across the different categories
- Create BTL reports for MNO and partners
- Other: Malawi project management support
- Support the Country Manager as needed for Viamo’s work in Malawi
- Assist with the design, strategy and implementation of projects in Malawi
- Lead project implementation, supporting translation, recording, testing needs, amongst other project needs
- Carry out technical deployment of the project on the Viamo platform
- Monitor and document performance metrics, end user engagement and impact to inform appropriate changes to project approach and overall implementation as needed.
Key Performance Indicators
- Impact, in terms of 3-2-1 Service reach and project outcomes
- Execution of program deliverables Impact: number of unique listeners and engagements
Team and Reporting Structure
- Reports to Country Manager, Malawi
Required
- Minimum bachelor’s degree in a relevant subject (Information Technology, Statistics, Communications)
- Mastery of computers and mobile technology with proficiency in MS Office
- Experience of data collection and analysis.
- Experience with project management life cycle, monitoring and evaluation.
- Fluency in Chichewa and Tumbuka
- Demonstrated ability to multitask, prioritize and coordinate
- Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
- Excellent attention to detail and thoroughness
- Legally authorized to work in Malawi
Desirable
- Previous experience working with a Mobile Network Operator.
- Knowledge of Interactive Voice Response and USSD.
- Previous working experience in content development for mobile.
- Experience with behaviour change communication is desirable.
- Experience with qualitative research is desirable.
- Previous experience working in project management.
Apply now with a CV and a short cover letter