Operations Supervisor

  • Full time
  • 4 months ago

    Job Description

    On behalf of Our Client MUKURU Malawi

    An opportunity has become available to join our Malawi team as a Regional Supervisor.

    The purpose of this role is to effectively support, coach, and performance manage a rapidly

    growing network of Mukuru agents within an appointed region.
    The Regional Supervisor reports directly to the Operations Supervisor.

    This position is responsible for overseeing the functioning of all Mukuru MMT Stores based in Malawi to ensure they are functioning optimally and in accordance with regulations. This
    position is also responsible for ensuring world class customer service is delivered.

    The agents report to this position. Internal Liaison takes place with internal staff. External liaison takes place with all 3rd party
    suppliers and customers.

     Duties and Responsibilities (include but is not limited to):

    • To manage the daily activities of the agents to ensure the effective running of Mukuru Money Transfer Stores
    • Conduct daily, weekly & monthly visitations, brand audits, cash checks, product
    • maintenance, support, and performance management of allocated agents & branches
    • Act as point of liaison in the event of a robbery, theft, or fraud (report to the local
    • police and process the documents for insurance claims (if applicable))
    • To ensure Mukuru MMT Stores are operating optimally and in compliance with interna and external regulations
    • Ensure agents maintain own knowledge of products and services, as well as changes in regulations
    • To ensure world class customer service is delivered by all agents
    • To monitor the Malawi market and gather market intelligence
    • Report and provide recommendations for business development opportunities
    • To conduct general people management functions to ensure the effective functioning of Malawi MMT Stores
    • Participate in recruitment processes for new agent staff
    • Train and coach tellers
    • Create and submit all required reports
    • Report on potential security threats, make recommendations to address them and implement

    Minimum Requirements:

    • Grade 12 or equivalent (Essential)
    • Relevant degree/diploma (Desirable)
    • 2 years’ experience in a supervisory role in financial services environment (Essential)
    • Knowledge of foreign exchange
    • Knowledge of exchange control regulations
    • Knowledge of FICA regulations
    • Knowledge of money laundering
    • Knowledge of MMT Store management
    • Knowledge of HR Principles

    Additional Skills:

    • Multitasking skills
    • Computer skills (MS Office)
    • Telephone skills
    • Verbal communication skills
    • Organisational & administrative skills
    • Conflict management skills
    • Attention to detail
    • Interpersonal skills

    send your CV’s and certificates to:

    [email protected]

    cc: [email protected]

    Blantyre, Malawi

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