Job Description

GardaWorld seeks to engage the services of a Debt Collector to be based at its regional Office in Blantyre.

Position: Debt Collector
Duties and Responsibilities

Reporting to the Head- Credit Control, the successful candidate shall be responsible for following up debts of active and terminated accounts, in addition to following up old invoices that remain outstanding.

Key responsibilities include:

• Collections of debts of active accounts within a set time frame
• Collections of outstanding debts of terminated accounts within a reasonable time frame, before legal action is taken
• Reconciles customer accounts to ensure and physically meets the clients for settlement
• Acts as a liaison between customers and the company with regards to negotiation of the debt recovery
• Responds promptly and completely to both client and internal enquiries
• Proposes write off of irrecoverable receivables
• Providing ad-hoc reporting as and when requested by management

Qualifications, Experience and Other Attributes

Ideal candidates must possess the following:

• Diploma in Accounting, Business Administration or Credit Management from a recognised institution
• Trained in Credit Management, Customer Service and Communication skills
• Minimum of 3 years’ experience in a similar position within a service industry
• Ability to communicate effectively and in a professional manner.
• Ability to negotiate (i.e. use of full and complete information to negotiate best arrangement).
• Ability to work in a team environment.
• Detailed oriented.
• Ability to plan, organize, prioritize and multi-task.
• Solutions-driven.
• Basic technical phone skills.
• Ability to refer to policy and procedures when applying information and making decisions
• Good time management skills

How to apply
Interested candidates must submit their applications supported by detailed curriculum vitae, copies of certified certificates and three traceable referees to:

The Human Resources Manager

GardaWorld

P.O. Box 2084

Lilongwe

Email: [email protected]
Closing date for receiving applications is Friday, 23^rd October 2020.