The IT User Support Officer provides support to end-users, internal users, or partners. Serves as the liaison between the IS department and the end user on issues related to desktop computers, laptops, printers, network connectivity and remote access. Also, provides first line support to end users for PC, server or mainframe applications, and hardware. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Prepares PCs for deployment and provide education and/or training to end user. Handles basic support of hardware, applications and operating systems, technical consultation and networking.
In addition to established IT Support functions, this position will oversee maintenance and updating of the EMPOWER project website.
ESSENTIAL JOB FUNCTIONS: DUTIES AND RESPONSIBILITIES
Provides first line support to end users for PC, server or mainframe applications, and hardware through troubleshooting. Simulates or recreate processes to resolve operating difficulties and recommending system modifications to improve performance. Interacts with networking services, software systems, and applications as appropriate for problem resolution. Prepares PCs for deployment and provide education and/or training. Assists in supporting and training company users about online communication services and client hardware and software operating environments. Serves as a productive project team member by completing assigned tasks. Performs software installations on company computers and configures applications as specified. Responds to help desk hotline and maintains accurate information within the IS tracking system. Write the programming code, either from scratch or by adapting existing website software and graphics packages to meet EMPOWER’s project requirements Create website layout/user interfaces by using standard HTML/CSS practices Integrate data from various back-end services and databases.
KNOWLEDGE, SKILL, ABILITIES, EXPERTISE AND COMPLEXITY:
MINIMUM RECRUITMENT STANDARDS:
Technology to be Used:
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