Expansion Manager

  • 7 months ago
  • Salary MWK 000 / Monthly
  • Number of vacancies 1 opening

Job Description

Kumbaya BV is the developer of the Kumba a Solar-Powered Communications and IoT Hub, an innovation to help and equip people of marginalized populations with the knowledge and skills required to reduce poverty and drive sustainable development, by striving to build their human capital so they can compete for jobs in an increasingly globalized world. Kumbaya is based at the Hague Tech campus across of the Laan van NOI station.

Introducing Kumbaya, access for the next billion.

Our vision is simple: empowering the whole world. Kumbaya aims to reach the next billion customers with a new and innovative technology specifically designed for their needs and realities. We strive to improve digital literacy, education, and access to livelihood for users.

The core of Kumbaya rests in solving internet connectivity. Whereas most solutions are focused on delivering more connectivity, our solution is ensuring that people have the ability to access these connections. We have developed a full Linux based platform, the Kumba, that serves as the pipes for content delivery. The Kumba is created specifically for the millions rural off-grid communities in the developing world. With this, we open a distribution channel for content, payments, ecommerce, health, education, jobs, financial services and more to a market that McKinsey has called the largest opportunity in the history of capitalism. We are a business that understands the power of the coming wave of 3 billion more digital consumers. Build a life-changing product, and you’ll have a market of Kumbaya potential.

Role Profile

  • Title: Expansion Manager
  • Reports to: Head of KUMBAYA Business
  • Location:  Malawi (initially)

Role Purpose: The Expansion Manager (Kumbaya ambassador) will be responsible for kumbaya’s expansion strategy to create/maintain long-term, trusting relationships with our (new) telecom operators, advertiser, sponsor, and private sector partners (the Customer). The position is responsible for balancing immediate resources, ROI, and the long-term potential of the new countries that Kumbaya expands into. Assess, prioritize, and develop the route-to-market for new countries. Consult with and advise senior management regularly on expansion strategy and necessary actions. He/She will manage all operations in incubation countries – including management of local staff, logistics, sales, marketing, and business setup. Advise the Kumbaya product design team with respect to new product development and market needs.


  • Be the point-of-contact for all customer matters
  • Where appropriate, serve in a non-executive support capacity on customers’ boards
  • Build and maintain strong, long-lasting B2B client relationships
  • Negotiate contracts and close agreements (new KUMBAYA consulting engagements etc.) to maximize profits
  • Develop trusted advisor relationships with customer key stakeholders and executive sponsors
  • Ensure the timely and successful delivery of KUMBAYA solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to KUMBAYA and customer stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet commercial targets
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts etc.)
  • Prepare reports on customer account status (e.g. pre-launch progression status etc.)
  • Employ strong problem-solving and negotiation skills
  • Assist with challenging client requests or issue escalations as needed
  • Assist in the recruitment of key staff in a new market


  • Proven track record of success as an Expansion Manager or equivalent
  • Experience working in Africa
  • Aptitude to very quickly and completely grasp KUMBAYA’s operating model and solution offerings
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-levels
  • Solid experience with MS Excel a must, and with CRM software a plus (e.g. Salesforce)
  • Experience delivering client-focused solutions to  customer needs
  • Proven ability to juggle multiple projects at a time, while maintaining a sharp attention to detail
  • Excellent listening, negotiation and problem-solving abilities
  • BA/BS/MA/MS degree in Business Administration, Engineering, Marketing, or other relevant fields
  • Able to use English as the main business language is a must. Fluency in English, Chewa will be an advantage


  • ADAPTABILITY: Flexible, results-oriented, and able to work in a project-driven environment
  • PROJECT MANAGEMENT: Ability to multi-task, with strong project management and decision-making skills
  • INFLUENCE: Strong leadership and influencing skills, with the ability to engage key stakeholders
  • ANALYTICAL: Strong analytical and numerical skills, commercial acumen, and MS Excel skills
  • CHANGE LEADERSHIP: Demonstrated ability to lead change efforts across a team, or within an organization
  • JUDGEMENT: Good judgment, and the ability to develop credibility across the business


  • Competitive salary and regional/international medical insurance
  • Our relentless commitment to personal development and career growth
  • Working with the best people in the sector, and making an impact on the millions of off-grid families
  • Living and working in one of the most beautiful parts of South East Africa

Kumbaya is a corruption-free business, and in accordance with its graft policy, there is zero tolerance for giving or receiving bribes or allowing any other undue influence on our operations. Only shortlisted candidates will be contacted.


Cover letters are important to us because they bring life to your resume and give us a sense about your fit for our team. But cover letters are so formal. Instead, we’d simply like to hear why you think you’re the right person for the job. Along with your resume, please include answers to the following question, in 300 words or less: What is it about Kumbaya that inspires you to want to join our team?


Start receiving jobs alerts directly to your email

Job skills