Debt Collection Agents

  • 4 months ago

    Job Description

    Our client, a leading telecommunication Service provider in Malawi, seeks to recruit aggressive, customer centric, Debt Collections Agents and Cashiers to join its Enterprise team in Blantyre and Lilongwe

    Position: DEBT COLLECTION AGENTS

    JOB PURPOSE

    Daily collection of debts through cash/EFT/cheques, reporting (daily, weekly and monthly), tracing of Airtel debtors, research on financial status of Airtel debtors

    REPORTING TOTHE SENIOR CREDIT RISK AND COLLECTIONS OFFICER, THE ROLE WILL BE RESPONSIBLE FOR:

    • Systematic collection of debts from all aged buckets following the set down Business processes and credit policies & procedures to enhance collection
    • Compliance to collection Tool kit – ensure total adherence to the collection guidelines i.e. following up on PTP dates
    • Thorough focus on collection of due amounts within 30 days to prevent bad debt build up
    • Account reconciliation and dispute resolution/ clean up within 30 days
    • Aggressive collection engagement with customer through efficient and customer centric modes of intervention
    • Emphasis on collection from the bad debt recovery bucket
    • Manage the assigned client portfolio and maintain frequent field visits to their offices
    • Promote new solutions and strategies in relation to debt recovery
    • Update customers on their outstanding issues, requests and enquiries through regular contact in order to recover outstanding debts
    • Assist in daily operational procedures

    EDUCATIONAL QUALIFICATIONS, ESSENTIAL KNOWLEDGE AND COMPETENCIES

    • Bachelor’s Degree in Finance and Credit Control or any Business related discipline
    • Able to work under high stress with short term targets and objectives
    • Computer literate
    • Able to handle, prioritize, multiple projects simultaneously
    • Ability to manage and organize oneself (planning)
    • Results driven, hunger to succeed
    • Team player or ability to be one
    • Good spoken English and communication skills

    RELEVANT EXPERIENCE

    • Relevant experience in the Telecom industry is desirable.
    • 3+ years of varied experience in Debt Collection and Credit Control in a similar position.
    • Good knowledge of debt collection and management
    • Good spoken English and communication skills.

    How to apply

    Suitable candidates are required to send their Applications & Curriculum Vitae to:

    Email: [email protected]

    Closing date: Wednesday, 1st July, 2020;

    Applications should be addressed to

    The Human Resources Manager,

    Workforce Recruitment Services,
    P.O. Box 31296,

    Chichiri,

    Blantyre3,

    Malawi.

    Please note that only shortlisted candidates will be contacted.

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