Debt Collection Agents

  • 7 months ago

Job Description

Our client, a leading telecommunication Service provider in Malawi, seeks to recruit aggressive, customer centric, Debt Collections Agents and Cashiers to join its Enterprise team in Blantyre and Lilongwe

Position: DEBT COLLECTION AGENTS

JOB PURPOSE

Daily collection of debts through cash/EFT/cheques, reporting (daily, weekly and monthly), tracing of Airtel debtors, research on financial status of Airtel debtors

REPORTING TOTHE SENIOR CREDIT RISK AND COLLECTIONS OFFICER, THE ROLE WILL BE RESPONSIBLE FOR:

  • Systematic collection of debts from all aged buckets following the set down Business processes and credit policies & procedures to enhance collection
  • Compliance to collection Tool kit – ensure total adherence to the collection guidelines i.e. following up on PTP dates
  • Thorough focus on collection of due amounts within 30 days to prevent bad debt build up
  • Account reconciliation and dispute resolution/ clean up within 30 days
  • Aggressive collection engagement with customer through efficient and customer centric modes of intervention
  • Emphasis on collection from the bad debt recovery bucket
  • Manage the assigned client portfolio and maintain frequent field visits to their offices
  • Promote new solutions and strategies in relation to debt recovery
  • Update customers on their outstanding issues, requests and enquiries through regular contact in order to recover outstanding debts
  • Assist in daily operational procedures

EDUCATIONAL QUALIFICATIONS, ESSENTIAL KNOWLEDGE AND COMPETENCIES

  • Bachelor’s Degree in Finance and Credit Control or any Business related discipline
  • Able to work under high stress with short term targets and objectives
  • Computer literate
  • Able to handle, prioritize, multiple projects simultaneously
  • Ability to manage and organize oneself (planning)
  • Results driven, hunger to succeed
  • Team player or ability to be one
  • Good spoken English and communication skills

RELEVANT EXPERIENCE

  • Relevant experience in the Telecom industry is desirable.
  • 3+ years of varied experience in Debt Collection and Credit Control in a similar position.
  • Good knowledge of debt collection and management
  • Good spoken English and communication skills.

How to apply

Suitable candidates are required to send their Applications & Curriculum Vitae to:

Email: [email protected]

Closing date: Wednesday, 1st July, 2020;

Applications should be addressed to

The Human Resources Manager,

Workforce Recruitment Services,
P.O. Box 31296,

Chichiri,

Blantyre3,

Malawi.

Please note that only shortlisted candidates will be contacted.

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