Job Description

GardaWorld seeks to recruit of a Customer Services Assistant to manage the front desk at our Head Office in Lilongwe.

 The Customer Services Assistant will undertake all front office duties at our Head Office. The person shall be the face of the company for all visitors/clients and will be responsible for creating the first impression. The candidate will have a friendly personality while being very perceptive and disciplined and focused. The candidate should demonstrate ability to deal with complaints and give accurate information. A customer-orientated approach is essential.

Key Responsibilities include:

• Greet and welcome guests and direct them appropriately;
• Answer all incoming calls and redirect them or relay messages;
• Answer questions and address complains;
• Receive letters, packages etc., and distribute them;
• Coordinate the dispatch and receipt of mail/parcels and maintain records;
• Keep the front desk tidy and presentable with all the necessary material
• Monitor office supplies and place orders for replenishment when necessary;
• Keep updated records and files
• Ensure the Country Manager’s office is clean and tidy at all times;
• Take up other duties as assigned (travel arrangements, schedules etc.).

Qualifications, Experience and Other Attributes

Ideal candidates must possess the following:

• Proven experience in managing the front desk;
• Familiarity with office machines in a modern office (e.g. printer, computers, etc)
• Proficient in English (oral and written)
• Excellent knowledge of Microsoft Office (especially Word, Excel, PowerPoint)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem solving skills
• Customer service orientation skills
• Diploma in Front Office Management/Business Administration

Interested candidates must submit their applications supported by detailed curriculum vitae, copies of certified certificates and three traceable referees to:

The Human Resources Manager

GardaWorld

P.O. Box 2084

Lilongwe

Email: [email protected]

Closing date for receiving applications is Friday, 29 May 2020.

Only shortlisted candidates will be acknowledged.