Chipatala Cha Pa Foni (CCPF) Hotline Workers

  • Full time
  • 1 year ago

    Job Description

    VillageReach is an NGO that develops solutions to critical health system challenges in low-resource environments, with an emphasis on strengthening the “last mile” of healthcare delivery. VillageReach combines expertise across public health, technology, and business to bring life-saving innovation – new systems, programs and technologies – to scale and sustainability in the world’s most underserved communities. VillageReach is headquartered in Seattle, WA with offices located in the Malawi, Mozambique and the Democratic Republic of Congo. 

    Position: Chipatala Cha Pa Foni (CCPF) Hotline Workers



    Chipatala Cha Pa Foni (CCPF) is a mHealth innovation developed by VillageReach Malawi, which offers a 24 hour toll free health service. VillageReach transitioned CCPF to the Ministry of Health on July 1, 2019. CCPF is searching for qualified and energetic individuals to fill the position of Hotline Worker/Nurse (Certified health care professionals and Fluent Tumbuka and Yao Speakers will have an added advantage). Based in Lilongwe, the Hotline Worker/Nurse will work closely with the Hotline Supervisor in providing relevant health information and advice to callers to address the lack of access to timely and appropriate health information and advice that rural communities face. 

    Essential Duties and Responsibilities include: 

    • Follow a computer-based program to provide accurate, up-to-date information to callers on general health and nutrition. 
    • Refer callers to appropriate resources. 
    • Conduct follow-up calls to callers who were referred for further services. 
    • Collect accurate data about calls and callers. 
    • Identify cases for publication. 
    • Participate and present at weekly Hotline review meetings. 
    • Work shifts scheduled by supervisor. 
    • Attend regular debriefing sessions. 
    • Report to the supervisor any hotline technical hiccups experienced and measures already taken to resolve the issue. 
    • Contribute to Innovative ideas that can be improved on and adopted by CCPF. 
    • Be a team player at all times and ensure that you actively contribute to team building. 
    • Document any emerging issues from the callers’ interactions to facilitate further learning. 
    • Take an active role in improving your own performance by seriously adhering to performance improvement practices. 
    • Perform any other duties as assigned by the authorities within this sphere of work. 


    The following competencies reflect both what is expected of all VillageReach employees and of an individual in this specific role. 

    • Interpersonal Skills: Conduct oneself with sensitivity, awareness and respect when working with diverse groups of people, including VillageReach staff, beneficiaries, donors and partners. 
    • Dependability: Act at all times as a reliable and effective team player, volunteering to help without being asked. 
    • Initiative and Results: Proactively enhance the quality of programs, outputs, workplace environment and relationships. 
    • Representation: Represent VillageReach and its programs by demonstrating a personal commitment to the mission and values of VillageReach and a sound knowledge of the organization, its principles and its programs. 
    • Leadership and Social Entrepreneurship: Demonstrate leadership by being a positive example to others, a positive force programmatically and organizationally; foster a culture of innovation. 
    • Commitment to Learning and Growth: Demonstrate commitment to develop, acquire, document and apply best practices in related fields, and apply solutions to obstacles to organizational effectiveness. 
    • Consistency: Demonstrate consistent and productive attendance and work record. 


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

    Supervisory Responsibilities: 

    This position has no supervisory responsibilities. 

    Education & Experience:

    • At least a Diploma in Nursing and Midwifery Technician 
    • Minimum of 2 years of relevant hands on experience 
    • Must be registered with the Nurses and Midwives council of Malawi. Certificates required for employment. 
    • Fluency in English and Chichewa, Tumbuka and or Yao will be an added advantage; 
    • Knowledge of Microsoft Office programs. 

    Other Qualifications: 

    • Demonstrated understanding of public health challenges in rural, underserved and low-income communities, particularly in Malawi; 
    • This position is only open to Malawi citizens. 

    Environment and Physical Demands 

    The Hotline Worker/Nurse will work in a shared office with meeting rooms accessible for privacy and meetings. 


    The position will be based in Lilongwe, Malawi, and will report directly to the Hotline Supervisor. Salary is aligned with the Malawi Government Salary scale for similar positions. 

    This position is open as of 27 April 2020 and resumes will be reviewed on a rolling basis up to 1 May 2020. To apply, please submit your resume and a cover letter to

    Email: [email protected]


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