CALL CENTER OPERATOR

  • Illovo Malawi
  • Full time
  • 4 weeks ago
  • Dwangwa
  • Salary 000 /

Job Description

IIlovo Sugar (Malawi) plc wishes to recruit Call Center Operator based at Limbe Office. The incumbent Will be reporting to the IT Support Officer.

KEY RESPONSIBILITY AREAS INCLUDE:

  • Log all calls received via telephone, e-mail or web portal
  • Log and liaise with outside vendors ensuring minimum downtime to the customer’s systems
  • Request for updates daily/ follow up with engineers/ 3rd party vendor’s daily
  • Update calls with information/feedback sent via e-mail/telephone
  • Request ratings for all completed calls
  • Respond to SLA warnings
  • Proactively escalate calls
  • Resolve calls within the respective SLA
  • Ensure that asset and CCF forms are logged and have been completed before a call is marked for closure
  • Keep calls to a minimal
  • Monitor call queue
  • Provide First line support for Illovo customers/Unlocking users account

QUALIFICATION AND EXPERIENCE 

  • Diploma in Computer Studies

Interested applicants must submit detailed Curriculum Vitae with three referees plus copies of certificates to:

HR Business Partner
Private Bag 580
LIMBE
E-mail: [email protected]

Closing date of receiving applications: Wednesday 7th October, 2020
Only short-listed applicants will be acknowledged.

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