IIlovo Sugar (Malawi) plc wishes to recruit Call Center Operator based at Limbe Office. The incumbent Will be reporting to the IT Support Officer.

KEY RESPONSIBILITY AREAS INCLUDE:

Log all calls received via telephone, e-mail or web portal
Log and liaise with outside vendors ensuring minimum downtime to the customer’s systems
Request for updates daily/ follow up with engineers/ 3rd party vendor’s daily
Update calls with information/feedback sent via e-mail/telephone
Request ratings for all completed calls
Respond to SLA warnings
Proactively escalate calls
Resolve calls within the respective SLA
Ensure that asset and CCF forms are logged and have been completed before a call is marked for closure
Keep calls to a minimal
Monitor call queue
Provide First line support for Illovo customers/Unlocking users account

QUALIFICATION AND EXPERIENCE

Interested applicants must submit detailed Curriculum Vitae with three referees plus copies of certificates to:

HR Business Partner
Private Bag 580
LIMBE
E-mail: [email protected]

Closing date of receiving applications: Wednesday 7th October, 2020
Only short-listed applicants will be acknowledged.

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